The table compares how patients rated five aspects of service at three health centres: Longston, Peveril, and Marchbank. The ratings range from 1 (very poor) to 10 (excellent).
Overall, it is clear that Peveril Centre received the highest evaluations in every category, while Longston Centre scored the lowest. Marchbank Centre achieved moderate results, performing better than Longston but worse than Peveril. The biggest difference between the centres appeared in patients’ response to concerns.
Looking at the data in more detail, Peveril Centre gained particularly high scores for response to concerns (9.6) and booking appointments (9.1). Its lowest figure, for pharmacy service (6.3), was still higher than most scores at Longston. By contrast, Longston Centre’s results were generally poor, with the lowest ratings in response to concerns (4.3) and pharmacy (5.1). The only relatively strong area for Longston was doctors’ service, with a score of 8.0.
Marchbank Centre received steady, above-average scores in all categories, ranging from 5.8 for pharmacy to 8.4 for doctors’ service. Its overall average of 7.2 placed it comfortably between Peveril’s 8.3 and Longston’s 5.8.