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Letter

Band 6+: There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved. Write a letter to your manager. In your letter describe the complaints that have been made say why the reception area is important suggest how the reception area could be improved

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Note: Both the topic and the answer were created by one of our users.

Dear Mr Smith,

I am writing to outline the complaints that have been made about the reception area as well as to suggest several improvements to be implemented.

A number of visitors expressed their dissatisfaction with our company’s reception area. Due to the fact that it is not spacious and overcrowded. What is more, there are not enough desks to fill in the various forms. In addition, only one receptionist can be addressed to with a great number of questions which leads to the place being overcrowded.

Needless to say, the area where visitors arrive is extremely important as it is the image of a company ang gives the first impression about the organization.

Takling everything into consideration, it is highly recommended to widen the reception area by using the room next to it.

Moreover, it would be beneficial to equipt the place with additional furniture for visitors to use. Finally, hiring a second receptionist would be definitly advantageous.

I am looking forward to the changes being implemented.

Yours sencerlly,

Rahaf Hatoum

Word Count: 172

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Overall Band Score

6

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:

reception: 3

visitors: 3

Try using synonyms for the above words

Task Response

7

The letter adequately addresses all aspects of the task. The suggestions are relevant and well-explained.

Coherence & Cohesion

5.5

The letter is generally well-organized, but there are some minor issues with sentence structure and flow that affect the overall coherence.

Lexical Resource

6.5

The letter demonstrates a good range of vocabulary, but there are a few instances where more precise or sophisticated language could be used.

Grammatical Range & Accuracy

5.5

There are some grammatical errors that affect the clarity and fluency of the letter. However, the overall grammatical range is good.

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