Letter

Band 6+: There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved. Write a letter to your manager. In your letter: Describe the complaints that have been made Say why the reception area is important Suggest how the reception area could be improved

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Dear sir,

The purpose of writing this letter is to suggest regarding the improvement of our company’s reception area due to the frequent complaints we have been confronting. First of all, I would like to thank you for asking suggestions from employees to revitalize the reception area.

It is known a fact that, our customers and employees have been complaining the reception area for a long time due to congested area. As business growing up, that place is getting more crowded day by day. Similarly, the lighting is not adequate.

Since, reception area gives the first impression to the customer, it is very critical to keep bright, spacious and attractive. Furthermore, the reputation of our company and product is interconnected with the feelings of visitors they come into our office.

To improve the current situation, I would like to suggest to change the old fluorescent tube to bright LED light for brightness. Likewise, the storeroom adjacent to the reception should be merged and add a long single reception desk.

Hopefully, this suggestion will be helpful. Let me know if you wish to discuss further.

Regards,

Rabin Thapaliya

Word Count: 187

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

reception: 6

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, providing relevant and sufficient information regarding the complaints, the importance of the reception area, and suggestions for improvement. The content is well-organized and easy to follow. To further enhance the response, consider adding specific details to support your suggestions, such as mentioning specific types of seating or decor that would improve the area's attractiveness. Also, proofread carefully to eliminate minor grammatical errors.

Coherence & Cohesion

The letter is generally understandable, but the organization could be improved for better flow. Consider using more explicit transitions between ideas and ensuring each paragraph focuses on a single main point. For example, clearly separate the description of complaints, the importance of the reception area, and the suggestions for improvement into distinct paragraphs. The introduction could be more concise.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement in using more precise and varied language. For instance, instead of 'congested area,' you could use 'overcrowded space' or 'cramped environment.' Similarly, try to find more specific alternatives to words like 'bright' and 'attractive' to enhance the impact of your descriptions. Focus on using vocabulary that is both accurate and engaging.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Pay close attention to subject-verb agreement, correct tense usage, and article usage ('a,' 'an,' 'the'). For example, 'It is known a fact' should be 'It is a known fact' or 'It is well-known.' Also, review sentence structures to ensure they are grammatically sound and easy to understand. Proofreading carefully before submission can help catch these errors.

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