Letter

Band 5+: Two weeks ago you bought a radio from a local branch of a well-known chain of shops. It did not work properly. The shop took it back and said they would repair it. You have waited a week and it is still not ready. Write a letter to the shop. In your letter say what has happened and how you feel ask them to explain why there has been a delay ask them to repair the radio very quickly or to supply you with a new radio You should write at least 150 words.

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Dear Sir,

I am writing this letter to bring a situation to your attention and my disappointment in the service provided by our shop.

I bought Sony radio last week from your shop on Sunday afternoon, upon arriving home and trying to start the radio I realized that it is broken as there were no channels on it and all I could hear was static sound, I understand that there are millions of products specially from this brand and it is possible that unfortunately I stumbled upon a defective one however I was told by one of your representative that they will repair it or provide me with a new one should they fail to fix it, Its been 2 weeks and I have heard nothing from them yet. This showcases extremely bad service on your part and I am hoping that through this letter you can help me provide quick resolution to the matter.

Yours Sincerely

Vishal

Word Count: 158

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

4.5

The letter addresses the main points of the task by explaining the situation, expressing disappointment, asking for an explanation for the delay, and requesting a quick repair or replacement. However, the word count is below the minimum requirement of 150 words, and some key details could be expanded upon for a more thorough response.

Coherence & Cohesion

The letter is mostly coherent and cohesive, with a clear structure of introduction, main body, and conclusion. However, there are some minor issues with clarity and organization that could be improved. Additionally, the use of transition words and phrases could enhance the overall coherence.

Lexical Resource

There is a good range of vocabulary used in the letter, but some words and phrases could be more precise and sophisticated. To improve lexical resource, consider using more varied vocabulary and idiomatic expressions to convey ideas more effectively.

Grammatical Range & Accuracy

The letter demonstrates a reasonable range of grammatical structures, but there are some errors in punctuation and sentence structure that affect clarity. To enhance grammatical accuracy, pay attention to subject-verb agreement, verb tense consistency, and proper punctuation usage.

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Task Response

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