Band 9: Two weeks ago you bought a radio from a local branch of a well-known chain of shops. It did not work properly. The shop took it back and said they would repair it. You have waited a week and it is still not ready. Write a letter to the shop. In your letter say what has happened and how you feel ask them to explain why there has been a delay ask them to repair the radio very quickly or to supply you with a new radio You should write at least 150 words.

Dear Sir,

I hope this letter finds you well. I am writing to express my dissatisfaction with the service I received regarding a recent purchase at your store. Approximately two weeks ago, I bought a radio from your shop, but unfortunately, it was not functioning correctly from the outset. Upon notifying your staff, they accepted the return for repair.

It has now been a week since I handed over the radio, and I regret to inform you that I have not yet received any update on its status. This lack of communication is concerning, as I was hoping for a swift resolution. As a customer, I value transparency and timely service.

Therefore, I would appreciate it if you could provide an explanation for the delay in repairing the radio. Furthermore, I kindly request that you expedite the repair process or consider providing a replacement radio at your earliest convenience. I believe this would be a fair resolution to my current predicament.

I look forward to your prompt response and a swift resolution to this matter. Please feel free to contact me at +62822-xxx-xxx or via email at lavolia@gmail.com if you require any further information.

Thank you for your attention to this issue. I trust that you will address it promptly.

Yours faithfully