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The image contains a table listing various communication skills and the percentage of people who considered them essential for their job based on surveys from 1997 and 2006. Under "Communication: External," results show increases for 'Knowledge of particular products or services' from 35% to 41%, 'Selling a product or service' from 34% to 31%, 'Advising or caring for customers or clients' from 26% to 29%, 'Dealing with people' from 60% to 65%. Under “Communication: Internal (within company),” there's also an increase in percentages for 'Instructing or training people' from 25% to 30%, 'Persuading or influencing others' from 16% to 21%, 'Making speeches or presentations' from 7% to 11%, 'Analysing problems together with others' from 20% to 26%, 'Planning the activities of others' from 14% to 15%, and 'Listening carefully to colleagues' from 38% to 47%.
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The table persents commounication skills are essential in your job. The survey year are 1997 & 2006.
Overall, there are two types of communication: external and internal [within company]. There had survey of percentage people who was worked on job over the year.
In external, there were four types of coummunication in external. The percentage of knowledge of particular products or services was 35% in 1997 and increased to 41% in 2006. The proportion of selling a product or services was 24% in 1997 and decreased to 21% in 2006, such as selling product only was drop percentage. The proportion of dealing with people was 60% and rise to 65%.
In internal, there were six types of coummunication in internal. The proportion of making speeches or presentations was 7% and upward to 11%. The ratio of plannig the activities of others was 14% and skyrocket to 15%. The portion of listening carefully to collragues was 38% and skyrocket to 47% in 2006.
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