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The image contains a table listing various communication skills and the percentage of people who considered them essential for their job based on surveys from 1997 and 2006. Under "Communication: External," results show increases for 'Knowledge of particular products or services' from 35% to 41%, 'Selling a product or service' from 34% to 31%, 'Advising or caring for customers or clients' from 26% to 29%, 'Dealing with people' from 60% to 65%. Under “Communication: Internal (within company),” there's also an increase in percentages for 'Instructing or training people' from 25% to 30%, 'Persuading or influencing others' from 16% to 21%, 'Making speeches or presentations' from 7% to 11%, 'Analysing problems together with others' from 20% to 26%, 'Planning the activities of others' from 14% to 15%, and 'Listening carefully to colleagues' from 38% to 47%.
Given the complexity of the image, the above description may not be entirely accurate.
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The chart provides information about the results of two surveys, in 1997 and 2006, in which the public were questioned which communication skills were vital in their employment.
Overall, it can be seen that the highest percentage related to external skills and the lowest proportion shown in internal communication skills in 1997 and 2006. External skills of communication fluctutated in both periods, whereas internal factors increased dramatically during the time.
According to the data, between the years of 1997 and 2006, the employees’ opinion about selling a product or service had fallen considerably comparing to other factors. The percentage solving problems with people has reached a peak, while the survey of making speeches or presentations had the minimum amount in the two years shown.
The proportions of dealing with people, instructing or training individuals and persuading or influencing others had risen significantly for 5 percent. Thus, the percentage of listening carefully to colleagues experienced growth for 9 percent.
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