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The image contains a table listing various communication skills and the percentage of people who considered them essential for their job based on surveys from 1997 and 2006. Under "Communication: External," results show increases for 'Knowledge of particular products or services' from 35% to 41%, 'Selling a product or service' from 34% to 31%, 'Advising or caring for customers or clients' from 26% to 29%, 'Dealing with people' from 60% to 65%. Under “Communication: Internal (within company),” there's also an increase in percentages for 'Instructing or training people' from 25% to 30%, 'Persuading or influencing others' from 16% to 21%, 'Making speeches or presentations' from 7% to 11%, 'Analysing problems together with others' from 20% to 26%, 'Planning the activities of others' from 14% to 15%, and 'Listening carefully to colleagues' from 38% to 47%.
Given the complexity of the image, the above description may not be entirely accurate.
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The table shows the percentage of people who thought different communication skills were important in their jobs in 1997 and 2006.
Overall, skills related to dealing with people were the most important in both years. Most skills became more important in 2006, while only selling a product or service decreased.
For external communication, dealing with people was the highest, increasing from 60% in 1997 to 65% in 2006. Knowledge of products also went up from 35% to 41%. Advising customers increased slightly from 36% to 39%. However, selling a product or service fell from 24% to 21%.
For internal communication, listening to colleagues rose significantly from 38% to 47%. Training people increased from 25% to 30%, and analysing problems with others went up from 20% to 26%. Persuading others and giving presentations also increased a little. Planning activities stayed almost the same, with a small rise from 14% to 15%.
In conclusion, communication skills, especially those related to working with others, became more important over time.
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