The table below give information on percentage of external and internal communication skills were essential in job from 1997 to 2006
Overall , communication skills are more and more important today . the upward trend of these skills show how people thought them were more and more important for their jobs
The most significant importance of external communication skills is dealing with people , it accounted for 60% in 1997 and 65% in 2006 , growth of 5% between 1997 and 2006 . In contrast , the least important skill is selling a product or service ,decreasing from 24% in 1997 to 21% in 2006 . Others skills also experienced increasing trend
Listening carefully to colleagues is the most important internal communication skill with the highest percentage , jumping from 38% in 1997 to 47% in 2006 . Making speeches or presentation, the least important skill , increasing from 7% in 1997 to 11% in 2006 . Meanwhile, planning the activities of others is the only skill remaining unchanged , going up from 14% to 15% . The others skill grew by around 4% to 9%
In conclusion , the clear increasing of percentage of communication skill between 1997 and 2006 show how these skill more and more important in workplace