Letter

Band 6+: Write a letter of complaint to the internet company. You have to mention what you were promised when the internet line was installed at your house. You must say what the current problems are and what you want the company to do for you

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Dear Sir or Madam,

I am writing to express my dissatisfaction with the poor internet service that was installed at my house last month by your company.

For the past several weeks, the internet speed has been intensely slow and frequently disconnects. It was completely different from what had been advertised. As the result, this matter had nagatively impact on my work from home. In addition, I contacted the customer support team two times but no one responsed until now.

Due to these issues, I believe that the service was not worth the money and did not meet my expectations. Therefore, I would appreciate it if a network technician to inspect and fix it immediately, and I would request a reduction in my monthly charges until the service is improved to the promised standards.

I look forward to receiving your respone promptly.

Yours faithfully,

Oanh.

Word Count: 145

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

service: 3

Try using synonyms for the above words

Task Response

The letter addresses all parts of the task, but it fails to fully satisfy the first bullet point. While you mention that the service was 'different from what had been advertised,' you do not specify exactly what was promised (e.g., a specific speed, unlimited data, or 24/7 uptime). To improve, ensure that every prompt in the task is addressed with specific details. For example, instead of saying it was different from the advertisement, say: 'I was promised a high-speed fiber connection of 100Mbps, but I am currently receiving less than 5Mbps.' Providing these specific details will ensure a more complete response. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is logically organized, and the progression of ideas is clear. You have addressed all parts of the prompt: the problem, the discrepancy with the promise, and the desired resolution. To improve, ensure that the transition between the description of the problem and the impact on your work is smoother. Using more sophisticated cohesive devices beyond 'In addition' and 'Therefore' would help the flow feel more natural.

Lexical Resource

You have used a good range of vocabulary appropriate for a formal complaint, such as 'dissatisfaction', 'expectations', and 'reduction in my monthly charges'. However, there are some spelling errors (e.g., 'nagatively', 'responsed', 'respone') and slightly awkward collocations (e.g., 'intensely slow' might be better as 'extremely slow'). Aim for higher precision in word choice to reach the higher bands.

Grammatical Range & Accuracy

The letter demonstrates a mix of simple and complex sentence structures, but there are several grammatical inaccuracies that hinder the professional tone. Specifically, watch out for verb tense consistency (e.g., 'had negatively impact' should be 'has negatively impacted') and sentence structure errors (e.g., 'if a network technician to inspect' should be 'if a network technician could inspect'). Correcting these errors will significantly improve the overall impact of your writing.

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Band 6+: Write a letter of complaint to the internet company. You have to mention what you were promised when the internet line was installed at your house. You must say what the current problems are and what you want the company to do for you

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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