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Letter

Band 5+: write a letter to a company asking for a refund for something you bought from them online. write a letter to the customer service department. In your letter. describe the item you bought. outline what the problem is. explain why you want a refund,

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Note: Both the topic and the answer were created by one of our users.

Dear Sir,

I am writing this letter to let you know about my recent order in your company.

Recently, I was saw your new clothing collection advertisement in my mobile and I ordered a one black printed shirt and like a fabric and quality because I want to wear this shirt on my sister birthday party that’s why I ordered it.

Tomorrow I received my order and open it and I saw the shirt size is extra larger and I order medium one and also on a left side of shirt is big black mark and shirt fabric is very light and quality is very poor.

I want to my money back because this shirt is totally useless for me because of large size and the black mark due to this I am very disappointed from your collection kindly refund my money.

I am waiting for your positive response.

Yours faithfully,

Amna Raza.

Word Count: 153

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

shirt: 6

order: 3

black: 3

because: 3

Try using synonyms for the above words

Task Response

6.5

The letter adequately addresses all parts of the task. The description of the item, the problem, and the reason for the refund are all present. Minor improvements in clarity and structure would elevate the response.

Coherence & Cohesion

The letter's message is mostly understandable. However, some sentences lack clarity and smooth transitions, affecting the overall flow. Improving sentence structure and adding cohesive devices would enhance readability.

Lexical Resource

4.5

The vocabulary used is sufficient but could be more precise and varied. Using more sophisticated language and avoiding repetition would improve the lexical range.

Grammatical Range & Accuracy

3.5

The letter contains several grammatical errors that impact clarity and coherence. Focusing on grammatical accuracy and sentence structure is crucial for improvement.

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