Dear sir or Madam,
I hope this letter finds you well.I am formally writing to complain about tha service I recieved at your five-star hotel on march 15th, 2025. Upon arrival I was not greeted immediately, despite having reservation.Besides, my room was not properly cleaned, as there were visable stains on the bedsheets and dust on the furniture. Despite I reported this issue to the reception multiple times, no action was taken ,As a result I had to request fresh linens myself.
Additionally, the reception staff was unresponsive and unhelpful when I requested basic services such as room service and Wi-Fi assestance.As a guest at five-star hotel I expected a higher level of customer service and better cleanlinens standards.I was so disappointed with the service that I am now reluctant to book with your hotel again unless futher improvements are made.
Given the situation, I kindly request either a partial refund or a discount on my next stay for the inconvenience caused. I look forvard to hearing your responce regarding to a resolution.
warm regards,
Lucy Brown