Letter

Band 7+: Write a letter to a travel agent expressing your dissatisfaction with their facilities due to a problem you had on a holiday.

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Dear Sir,

I am writing this to express the disappointment with the provisions provided by you on my recent trip to Calgary.

Actually, I had been to a 3-day trip, from 1st October to 3rd October, to visit South Caves in Calgary, which was planned by your travel agency. Admittedly, all the previous vacations under your management were up to the right standard, thereby making me a loyal customer of your travel plans. However, the facilities at the recent trip failed to meet my expectations.

To provide you with some insight, the weather suddenly turned bad during the trip. Intially, strong winds started blowing followed by a thunderstorm. What disheartened me the most was all the staff members immediately escaped to save themselves, leaving the visitors to survive through the disaster anyhow. Moreover, there were not any sort of self-help emergency services.

Having experienced such downgraded services from a highly reputed company, I am totally dismayed. Nevertheless, I would like to have a clarification from you that why the services were awful this time. Furthermore, I highly believe that all the members of that trip deserve a refund because of these derogatory provisions.

I would appreciate a prompt action regarding this.

Yours faithfully,

Emily Clark.

Word Count: 205

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter addresses the task by expressing dissatisfaction with the travel agent's facilities, describing the problem (bad weather and lack of staff assistance), and requesting a refund. However, there are some omissions and lapses: the letter focuses more on the weather and staff behavior than on the 'facilities' themselves, and it lacks specific details about what facilities were inadequate. To improve, clearly state which facilities (e.g., accommodation, transportation, emergency equipment) were substandard and how they failed to meet expectations. Additionally, ensure the tone remains polite and constructive throughout, avoiding overly emotional language like 'derogatory provisions.'

Coherence & Cohesion

The letter is well-organized and easy to follow. The purpose is clearly stated in the opening, and the body paragraphs logically develop the complaint, provide details, and state the desired outcome. The use of cohesive devices (e.g., 'However', 'Moreover', 'Furthermore') is effective and natural. Minor lapses: the transition from the general complaint to the specific incident could be smoother, and the final request for action is slightly abrupt. Overall, paragraphing is well managed.

Lexical Resource

The vocabulary is varied and appropriate for the context (e.g., 'disappointment', 'provisions', 'downgraded services', 'derogatory provisions'). The tone is formal and suitable for a letter of complaint. There is a good range of expressions, though a few phrases are slightly awkward or less natural (e.g., 'to express the disappointment' should be 'to express my disappointment', 'there were not any sort of' could be 'there were no'). Overall, the lexical resource is strong and demonstrates a good command of language.

Grammatical Range & Accuracy

The letter demonstrates a good range of grammatical structures, including complex sentences and appropriate use of tenses. However, there are a few errors that affect clarity: 'Intially' is misspelled (should be 'Initially'), 'there were not any sort of' is grammatically incorrect (should be 'there was no sort of' or 'there were no'), and 'that why the services were awful' should be 'as to why the services were awful'. Additionally, 'I highly believe' is awkward; 'I strongly believe' is more natural. Punctuation is generally correct. With minor corrections, the grammar would be nearly flawless.

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Write a letter to a travel agent expressing your dissatisfaction with their facilities due to a problem you had on a holiday.

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Band 7+: Write a letter to a travel agent expressing your dissatisfaction with their facilities due to a problem you had on a holiday.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Write a letter to a travel agent expressing your dissatisfaction with their facilities due to a problem you had on a holiday.

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Overall Band Score

Task Response

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Lexical Resource

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