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Letter

Band 6+: Write a letter to an airline manager regarding your bad experience on a recent flight. Pease say - Where and when did you fly? - What happened on the flight? - Give a suggestion how this issue could be resolved or prevented.

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Note: Both the topic and the answer were created by one of our users.

I hope this letter finds you well and in the best spirits. I am writing this letter to express my dissatisfaction towards your airline, which I took recently.

Last week, I took your Air India flight from Indira Gandhi International Airport ,Delhi to Toronto Pearson Airport , and reached there around 11 am on the 7th of August . My ticket number is AI 129.

During online booking, I clearly mentioned that I am a vegetarian and prefer only vegan food. However , in the flight, your staff not only served me seafood , but the quality of the food was poor. I requested them, I can not eat non-veg , but they ignored me the entire time. At that time, I drank only juice, which was not fair as I paid.

I want you to take this matter seriously, and sort out your customer’s concern. Also , I requested you to warn your staff about the passengers’ dietary preferences. What I want now is to be compensated for the poor service.

I am looking forward to hearing from you soon!

Yours sincerely,

Sam.

Word Count: 184

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter adequately addresses all parts of the task. The key details are present, but could be more clearly organized and detailed for a higher score.

Coherence & Cohesion

The letter's message is mostly understandable. However, the flow could be improved with better paragraphing and clearer transitions between ideas. Grammar errors impact the overall coherence.

Lexical Resource

5.5

The vocabulary used is appropriate, but lacks range and sophistication. More precise and varied language would enhance the letter's impact.

Grammatical Range & Accuracy

4.5

The letter contains several grammatical errors that affect clarity and fluency. Improving grammatical accuracy is crucial for a higher score.

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