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Letter

Band 7+: Write a letter to an engineer to request for repair of a machine at your workplace

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/ Madam,

I am writing this letter to request an appointment to repair the dishwasher in the kitchen at my workplace.Currently, I am working at 8015 Financial Drive, Lullaboo Childcare Inc. The daycare has an on-site kitchen, however, the dishwasher stopped working yesterday. The chef was unable to turn it on; as a result, the control screen is not showing any power light.I request you to arrange an appointment as soon as possible, as our daycare location is expecting the ministry this month. It will be non-compliant for the daycare center if the machine is not working. A dishwasher is not only used to wash the dirty utensils but also to sanitize the bottles for children.

The daycare is open from 7 to 6:30 p.m.; however, you can call me anytime at this number +1 600-900-80008. I can adjust my schedule according to your availability. Please do let me know. I hope you will understand the urgency to repair the dishwasher.I am hoping to receive the call from you as soon as possible.

Yours faithfully,

Pawanpreet Kaur

Word Count: 178

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Overall Band Score

7.5
(+/- 0.5)
Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.
Grammar Mistakes: N/A
Vocabulary Repetition:
daycare: 4
dishwasher: 3
working: 3
Try using synonyms for the above words

Task Response

9
The letter fully addresses all requirements of the task. You have clearly identified the machine, explained the specific problem (the control screen not showing power), provided the location, and explained the urgency of the situation (the upcoming ministry inspection and sanitation needs). The tone is appropriately professional, and the logistical details regarding availability are well-handled. No improvements are necessary as the response is complete and well-structured.

Coherence & Cohesion

7
The letter is logically organized, and the progression of ideas is clear. You successfully introduced the purpose of the letter, explained the problem, and provided necessary context regarding the urgency. However, some transitions between sentences could be smoother. For instance, the transition between describing the machine's failure and the urgency of the ministry visit could be more fluid. Using more varied cohesive devices would help the letter flow more naturally.

Lexical Resource

7
You have used an appropriate range of vocabulary related to the context, such as 'non-compliant', 'sanitize', and 'on-site kitchen'. The language is mostly accurate. To reach a higher band, try to incorporate more sophisticated collocations and avoid repetitive phrasing (e.g., using 'as soon as possible' twice in the latter half). Using synonyms for 'repair' or 'work' would also enhance the lexical variety.

Grammatical Range & Accuracy

6
The grammatical structures used are generally accurate, and the meaning is always clear. You effectively used a mix of simple and complex sentences. There are minor issues with punctuation (e.g., spacing after periods) and some slightly awkward phrasing, such as 'expecting the ministry' (which would be clearer as 'expecting an inspection from the ministry') and 'receive the call from you'. Aim for more natural phrasing in formal correspondence to improve the overall polish.

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