Dear Manager,
I am writing you this letter to express my dissatisfaction with the service that I received in your hotel. 4 days ago, me and my friend made a plan to visit Islamabad. Over there we needed a shelter during our stay and we decided to stay in your hotel. We were given room 505. The interior of room was so impressive however later on the AC of our room was not functioning. We informed the staff but they ignored it . This behavior was so inappropriate. Furthermore, we ordered some food and it was not hot . We asked them to rehot it. After 2-3 calls they came . Actually we were so hungry after a long journey and we waited a lot for food . This act was also undesirable. Moreover, the water was finished in the bathroom. We report them to fix this problem but they again showed dullness in this case. We suffered a lot in your hotel. The staff was rude too.
My experience in your hotel was so bitter. Me and my friend is very disappointed with your services as it was so challenging. I would like to ask you that if it continues like this then no one will come to your hotel. Kindly make sure that all the facilities should be provided to costumers on time . In addition, give training to your workers that how to deal with clients politely or hire educated staff.
I hope that you will look at these issues and solve them as well.
Thanks for your time .
Sincerely
