Letter

Band 6+: Write a letter to the company. In your letter: explain what you bought and when you received it describe the problem with the product say what action you would like the company to take

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Dear Sir or Madam,

I am writing this letter to express my strong dissatisfaction regarding my latest order from your online shop.

Sometime on April 10, 2026, I had successfully ordered a half-face helmet from your online shop. Thereafter, on the 15th of the same month, my parcel arrived; however, after I opened and checked the package, the helmet was damaged particularly broken visor. I tried to establish contact, but your customer hotline number was unreachable at that time.

With that, I’m humbly asking your good office if it’s possible to either refund my expenses or just replace the damaged item. Furthermore, if I could suggest, please strictly monitor your personnel or any third party involve to the delivery, and advise them to handle with care the packages especially fragile products, to avoid this inconvenience to happen again.

Moreover, I’m hoping that this letter would be given enough consideration and merit, and I’m looking forward for your fast response regarding this matter.

Yours faithfully,

Neil

Word Count: 165

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter appropriately covers all requirements of the task, providing details of the purchase, describing the damage, and suggesting a resolution. There might be a few minor areas for improvement, such as elaborating slightly more on the inconvenience caused by the damage. Overall, the letter is well-written and effectively communicates the message.

Coherence & Cohesion

The letter is generally well-organized and the message is clear. The paragraphing is logical, and the progression of ideas is easy to follow. However, the third paragraph could be more concise. Consider streamlining the suggestions to maintain a direct focus on the issue and desired resolution.

Lexical Resource

The vocabulary used is appropriate and conveys the message effectively. Phrases like 'strong dissatisfaction' and 'unreachable at that time' are suitable. To enhance the lexical resource, consider using more varied vocabulary related to product damage and customer service interactions. For example, instead of 'damaged,' you could use 'defective' or 'faulty.'

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar, with a variety of sentence structures used. However, there are a few areas where accuracy could be improved. For example, in the second paragraph, consider rephrasing 'particularly broken visor' to 'with a broken visor' for better grammatical flow. Also, review the use of articles (a, an, the) throughout the letter to ensure accuracy.

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Band 6+: Write a letter to the company. In your letter: explain what you bought and when you received it describe the problem with the product say what action you would like the company to take

Check Your Answer On This Topic?

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Write a letter to the company. In your letter: explain what you bought and when you received it describe the problem with the product say what action you would like the company to take

Write a letter to the company. In your letter: explain what you bought and when you received it describe the problem with the product say what action you would like the company to take

Write a letter to the company. In your letter: explain what you bought and when you received it describe the problem with the product say what action you would like the company to take

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Task Response

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