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Letter

Band 6+: Write a letter to the company to complain about the poor sevice you received from its employee

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Dear Sr/Madam

I am writing to complain about the poor service that was provided by your staff in your restaurant on 20th September in Yangiyol. I am dissapoented with the service and I hope you will take prompt action after invastigating the letter.

I had a banquet with my classmates and I was responsible booking a table. Although I booked a table a few days in advance, there was no any reserved tables for us when we arrived. At the result of that we had to wait for 30 minutes until they gave us a spare room. The room was too cold and your staff are very rude and irresponsible.

We have eaten in your restaurant several times in the past but this is the first time we have experienced such a bad customer service. I would like you to improve the quality of your service and hire some professional and courteous staff

Sincerely

Jakhbarov Shakhzod.

Word Count: 156

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

service: 4

Try using synonyms for the above words

Task Response

The letter effectively addresses the task by clearly outlining the complaint and requesting action.

Coherence & Cohesion

The letter is generally well-organized, but some sentences lack clarity and flow.

Lexical Resource

6.5

The letter demonstrates a good range of vocabulary, but some choices could be more precise.

Grammatical Range & Accuracy

5.5

There are some grammatical errors that affect the overall clarity and fluency of the letter.

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