Band 4+: Write a letter to the manager of the travel agency. In your letter, • say about the holiday and where you stayed • mention why you are unhappy about the hotel where you stayed • say what you would like the travel agency to do

Dear Sir or Madam.

Recently, I had a trip to London with the help of your travel agency ‘blue line’ and I have had a number of adverse feedback about my stay in hotel named Eiffel where is located in the center of London city in terms of serving of meals.

Since that time, I have been using your agency for my all trips and every time I never faced with problems like this. However, on my last trip, which was on 22 February to London for my business, meeting with companies was really awful. In fact, I did not check the reviews about hotel while booking due to the fact of my trust on you. When I arrived I was starving consequently I ordered a cheesecake with a cup of cappuccino on the contrary it took a long time for arriving of my orders and it took approximately 30 minutes which made me mad. Another negativity of this hotel is about quality of cheesecake. To be more clear when I looked on it mold covered entirely of my cheesecake. And I didn’t want to eat this and throw it to the manager. And they called a police and officer gave me penalty.

Blue line have been my favorite one and I want to ask to be serious with ancient clients while finding this type of services.

Yours faithfully

Total pro