Dear manager,
I am Amin Badvi one of your regular customer. This letter is to express my dissatisfaction with a holiday that I have recently had that was organized by your company on last month.
I had booking a tour in high cost, with great facilities and services in a 5 star hotel, in the best place of the Istanbul city to have a great excursion. When I arrived, the hotel that I was supposed to go there, because of your staff mistake, I and other passengers had to change our accommodations. Also, In terms of facilities and comfort compared to the previous hotel you booked, it was poor and it was lower than the cost we had planned for the stay. These problems caused, I did not had a happy and comfortable holiday and I feel disappointed and regret that I cooperated with your agency to spend my vacation.
I request you to follow up on the difference of the expenses that I have paid for the tour and also to prevent such incidents from happening in the future.
I am looking forward to hearing from you soon as possible.
Yours faithfully,
Amin Badvi
