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Letter

Band 6+: Write to the company. In your letter: • describe what you purchased • explain why you are not happy with the product • tell them what you would like them to do about it You should write at least 150 words.

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Dear Sir or Madam,

I ordered some Makeup from your online site 2 weeks ago. It arrived yesterday. I was enthusiastic at first but, when I opened it, I found out that the shades were not what I ordered. I was very disappointed at the end.

Regarding the information of the order, I purchased it online from your application called shein on July 30th with my Credit card. The order number is A66450. I also have a copy of the receipt.

The matter that the shades were totally disparate, and one of the palettes was broken because of the shipping. It was different from the photos on the application, the photos showed it was large but, when I saw it, it was small that one person can not use it.

As a solution, I hope that you agree for a refund.

Thank you for you attention with my problem and I hope to hear from you soon.

Yours faithfully,

Kenzy Ahmed.

Word Count: 161

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

6.5

The letter effectively addresses all aspects of the task, providing clear details about the purchase, the problem, and the desired solution. However, the letter could be more concise and organized.

Coherence & Cohesion

5.5

The letter is generally coherent, but the flow could be improved with smoother transitions between paragraphs and ideas. The grammar errors also affect the overall coherence.

Lexical Resource

The letter demonstrates a good range of vocabulary, but some choices could be more precise and sophisticated. The use of some phrases could be more natural.

Grammatical Range & Accuracy

The letter shows a good range of grammatical structures, but there are several errors that affect the clarity and fluency of the writing. The use of punctuation could also be improved.

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