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Letter

Band 4+: Write to the company. In your letter: • describe what you purchased • explain why you are not happy with the product • tell them what you would like them to do about it You should write at least 150 words.

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Note: Both the topic and the answer were created by one of our users.

I am writing to express my disappointment with air pods product, i recently purchased your product from the website, i received that product on August 18th,

and unfortunately, it didn’t meet my expectations, also, the sound quality was below par Compared to what i expected.

After i received the product, i found that one of the AirPods sound was very low. Despite raising up the volume of my mobile until it was maximum and I still couldn’t hear the voice well, also, the touch controls of both air pods was not functionally working appropriately, the size of the AirPods was too small that it slipped out of my ears.

So am requesting a replacement or refund, i believe that is the best solution considering the product didn’t meet the standards i expected.

I expect from you to advise me with the next steps, and also if you can contact me on my private number +9687450, I would be glad thanks for you cooperating.

Regards,

Abdelrahman

Word Count: 165

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

product: 5

Try using synonyms for the above words

Task Response

6.5

The letter effectively addresses all aspects of the task, providing a clear description of the product, the reasons for dissatisfaction, and the desired resolution. The letter is well-organized and easy to follow.

Coherence & Cohesion

The letter lacks a clear and logical flow. The sentences are not always connected smoothly, and the overall structure could be improved. The use of commas and conjunctions needs attention.

Lexical Resource

4.5

The letter demonstrates a good range of vocabulary, but there are some instances where more precise and sophisticated language could be used. The use of synonyms and varied sentence structures would enhance the overall impact.

Grammatical Range & Accuracy

3.5

The letter contains several grammatical errors, including incorrect punctuation, verb tenses, and sentence structure. These errors affect the clarity and fluency of the letter.

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