Band 6+: You and your friends ate a meal at a restaurant to celebrate a special occasion, and you were extremely dissatisfied with the experience. Write a letter to the restaurant manager. In your letter: Explain the reason for the celebration. Give details of your visit to the restaurant. Say what you would like the restaurant to do.

Dear Sir or Madam,

I am writing to complain about the status of your customer service that I experienced on a party which held at your restaurant.

I reserved a table for December 2 to give a dinner to my friends on my birthday. My booking and confirmation were done through your website, where I specified all my requirements for the event.

However, when I arrived to celebrate, the table I had reserved was already occupied by another family. Through my enquiries I understood that your team were unaware of my booking. When I confirmed my booking,I really expected something bigger from you, but the experience which I received totally made me a sense of dissatisfaction. Anyway, they arranged another seat for us.

As of this, I am requesting you to refund for the amount that I paid through website, as well as compensation for the negligence displayed by your team.

Please feel free to contact me for further proceedings, I have enclosed my contact details with this letter.

Yours faithfully,

Mariya C. J.