Letter

Band 6+: You are the manager of a restaurant that has received a letter of complaint about poor service from a member of your staff. Write a letter of apology to the person who has complained. In your letter, - say how sorry you are that the person has had a poor experience - explain what action has been taken against the staff member - offer a free meal for four people at the restaurant as a gesture of goodwill

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing to sincerely apologize about your negative experience at our restaurant. Firstly, the reason for this was that we are extremely sorry for the occurence of such a harrowing experience due to insufficient service from our staff.We would like to make amends and create a favorable reception following this.

The subject were examined in detail by restaurant management personnel and additionally, meetings was held with the staff about situation.Furthermore, customer satisfaction training has been planned for our entire service team in order to prevent similar issues from happening again.

We would like to invite a free dinner the three people with you at our restaurant so as to compensate the disappointment you experienced.ıf you make a reservation on a convenient date, we will be happy to welcome you in the best way.

Once again, we greatly apologize and it is my hope that you will continue to prefer us.

Your sincerely

Word Count: 157

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:

restaurant: 3

Try using synonyms for the above words

Task Response

The letter addresses all parts of the task and provides a relevant response. There are some minor grammatical errors and awkward phrasing that could be improved. For example, the phrase "the subject were examined" is grammatically incorrect and could be rephrased. Also, the letter asks the customer to bring three people, when the task asks for a free meal for four people. Overall, the letter is well-written and fulfills the requirements of the task.

Coherence & Cohesion

The letter is generally coherent, but the flow could be improved with better transitions between ideas. Paragraphing is adequate, but consider refining the structure to enhance readability. For example, the second paragraph could be split into two to separate the investigation and the training plans. The phrase 'The subject were examined' is vague and lacks a clear connection to the previous paragraph.

Lexical Resource

The vocabulary is adequate for the task, but there are opportunities to use more precise and varied language. For instance, instead of 'negative experience,' you could use 'unpleasant experience' or 'disappointing visit.' The phrase 'harrowing experience' is a bit strong for this context. Also, 'make amends and create a favorable reception' is somewhat redundant; consider simplifying it.

Grammatical Range & Accuracy

There are several grammatical errors that affect the clarity of the letter. Subject-verb agreement errors are present (e.g., 'meetings was held'). The sentence 'We would like to invite a free dinner the three people with you' is awkwardly phrased; it should be 'We would like to invite you and three guests for a free dinner.' Also, 'continue to prefer us' is not idiomatic; consider 'continue to choose us' or 'continue to visit us.'

Answers On The Same Topic:

See All

You have recently gone to live in a new city. Write a letter to your friend. In your letter: explain why you have moved tell about the city invite your friend to come and visit you

Dear friend, I hope this letter finds you well. It has been too long since we last caught up, and I’m excited to share some news with you. I recently moved to a new house because the owner of my old place decided to sell it. The situation left me feeling quite unsettled, so I […]

Band 9

You have recently gone to live in a new city. Write a letter to your friend. In your letter: explain why you have moved tell about the city invite your friend to come and visit you

Dear friend It has been a long time since ihave seen you, you can’t imagine how thrilled i’m when i got time to write to you this letter . First of al,l I would like to tell you about my new, I have left my old house and mouved to new one because its owner […]

Band 4+

See All

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

Write a letter to a cinema manager you have previously been to regarding a problem you had. In your letter mention -Which the movie was and when you saw it -What the problem was -What the manager should do to rectify the problem

The graph Below shows the number of enquiries to tourist information office made by telephone, letter/email, and iin person from January 2001 to june 2001.Summarize the information by selecting and reporting the main features, and make comparisons Where relevant.

You have recently gone to live in a new city. Write a letter to your friend. In your letter: explain why you have moved tell about the city invite your friend to come and visit you

You have recently gone to live in a new city. Write a letter to your friend. In your letter: explain why you have moved tell about the city invite your friend to come and visit you

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

Plans & Pricing

Free

Premium