Letter

Band 6+: You are the manager of a restaurant that has received a letter of complaint about poor service from a member of your staff. Write a letter of apology to the person who has complained. In your letter, - say how sorry you are that the person has had a poor experience - explain what action has been taken against the staff member - offer a free meal for four people at the restaurant as a gesture of goodwill

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Dear Tom,

I am writing to you regarding your latest review about our restaurant service. I really sorry to hear that you was dissatisfied after your visit. I sincerely apologies about inconvenience, and to make this situation a little bit better for you, I would like to offer a free diner in the restaurant for four people.

I can assure you that our management did a needed action to prevent repetition of this situation in the future. First of all, the server who was working that day was fired, as we think that such a behavior is unacceptable in our company. Secondly, we have provided necessary training for the rest of the team. Kitchen stuff was also informed about that accident, in the future they will pay more attention to the their coworkers in the front house. Please accept my apologies and let me know if I can help you with somethin else.

Sincerely,

Illia

Word Count: 155

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

about: 3

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Task Response

The letter addresses all the requirements of the task, including an apology, explanation of action taken, and an offer of compensation. There are some minor grammatical errors and awkward phrasing, but overall the message is clear. To improve, focus on using more natural and varied language and proofread carefully for errors.

Coherence & Cohesion

The letter is generally coherent and addresses all points in the task. However, the organization could be improved for better flow. Consider dedicating a separate paragraph to each of the three bullet points in the task instructions for clarity. Transition words could also be used to link ideas more smoothly.

Lexical Resource

The vocabulary used is adequate but could be more varied and precise. For example, instead of 'did a needed action,' you could use 'took appropriate measures.' Expanding your range of vocabulary would enhance the letter's impact.

Grammatical Range & Accuracy

There are several grammatical errors that affect the clarity of the letter. For example, 'I really sorry to hear that you was dissatisfied' should be 'I am really sorry to hear that you were dissatisfied,' and 'sincerely apologies' should be 'sincerely apologize.' Pay close attention to verb tense agreement and subject-verb agreement. Proofreading carefully before submitting would help catch these errors.

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