Letter

Band 7+: You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: - what product you purchased and when - what the problem is with the product - what action you would like them to take.

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Dear Sir

I am writing to express my dissatisfaction with a product I recently purchased from your online store. On 18 November 2025, I ordered wireless headset, which was delivered to me a few days later. I was so pleased with the quick service, but unfortunately the item has not met my expectations.

After using the headset for less than a week. I noticed some problems the wireless headset had.Firstly, the left speaker stopped working and In addition, the battery life is significantly shorter than stated on your website. Although you advertise up to twelve hours of continuous use, the device lasts no longer than four hours before shutting down. I have tried to resolve this issue using the menu but yet the issues remain unresolved.

Considering these faults, I would like to request either a full refund or a replacement unit. If a replacement is possible, I would appreciate that and please do make sure that it has been tested properly.

Thank you for your prompt attention to this matter and kindly give a feedback please.

Yours sincerely,

Isaac Adeniji

Word Count: 181

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

headset: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, providing relevant details about the product, the issues encountered, and the desired action. The information is presented clearly and sufficiently. To further enhance the response, ensure that all sentences are grammatically sound and that the tone remains consistently professional throughout the letter.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The purpose of the letter is clear from the beginning, and each paragraph addresses a specific aspect of the task. However, there are a few areas where coherence could be improved. For example, in the second paragraph, the transition between the quick service and the item not meeting expectations could be smoother. Also, the phrase "I have tried to resolve this issue using the menu but yet the issues remain unresolved" could be rephrased for better flow. In the final paragraph, the transition to requesting action could be more direct. Overall, the letter maintains a logical flow, but some minor adjustments could enhance its coherence.

Lexical Resource

The letter demonstrates a satisfactory range of vocabulary suitable for the task. Words and phrases like "dissatisfaction," "purchased," "wireless headset," "met my expectations," "continuous use," and "full refund" are appropriately used. However, there are opportunities to enhance the lexical resource further by incorporating more varied and sophisticated vocabulary. For instance, instead of "stopped working," you could use "malfunctioned" or "ceased to function." Similarly, instead of "lasts no longer than four hours," you could say "has a battery life of only four hours." While the vocabulary is adequate, expanding the range and precision of word choices would elevate the letter's lexical quality.

Grammatical Range & Accuracy

The letter demonstrates a mix of accurate and inaccurate grammar. There are several grammatical errors throughout the letter that affect clarity. For example, "I ordered wireless headset" should be "I ordered a wireless headset." Also, "I noticed some problems the wireless headset had" could be improved to "I noticed some problems with the wireless headset." The sentence "If a replacement is possible, I would appreciate that and please do make sure that it has been tested properly" is a bit awkward and could be rephrased for better clarity and conciseness. Addressing these grammatical errors would significantly improve the letter's overall quality.

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Band 7+: You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: - what product you purchased and when - what the problem is with the product - what action you would like them to take.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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