Letter

Band 4+: You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: - what product you purchased and when - what the problem is with the product - what action you would like them to take.

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Dear Manager

My name is Felicia Nubiis.I write to let you know about the radio set black in colour, that I purchased online on 24th April, 2014 with receipt No- 83062w from your store that it faulty. It was a sony set with four amplifier and two speaker.

I noticed it was a Tochiba product that was delieved to me instead of Sony radio set that I ordered.I was meant to use it for my birthday party to play music. The radio set that was sent to me, did not have speakers and could not serve the purpose it was bought.

I would suggest you refund me the complete amount, because the need for it has been forfitted. Also I would not be involved in the money that would be use for shipping it back.

I hope my request would be granted.

Thank you.

Best Regard,

Felicia.

Word Count: 148

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

would: 4

radio: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by explaining the purchase, the reason for dissatisfaction, and the desired resolution. There are some minor lapses in clarity and detail, such as the somewhat confusing description of the radio set and the slightly awkward phrasing in places. To improve, ensure clarity and precision in describing the product and the issues encountered. Also, pay attention to sentence structure and word choice for a more natural and fluent tone. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter's organization is somewhat unclear, and the flow of information could be improved. Consider structuring your letter with a clearer introduction, body paragraphs that each focus on a specific point (what you bought, why you're unhappy, and what you want), and a concise conclusion. Using more explicit transition words and phrases would also help to guide the reader through your letter and improve its overall coherence.

Lexical Resource

The vocabulary used is basic and lacks precision. To enhance your lexical resource, try to incorporate more specific and varied vocabulary related to the product and your dissatisfaction. For example, instead of just saying 'faulty,' you could describe the specific defects or malfunctions. Using a wider range of adjectives and synonyms will make your writing more engaging and effective. Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Focus on improving your sentence structure, verb tense consistency, and correct use of articles and prepositions. Pay close attention to subject-verb agreement and avoid run-on sentences. Proofreading carefully and seeking feedback on your grammar will help improve accuracy.

Answers On The Same Topic:

See All

Band 4+: You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: - what product you purchased and when - what the problem is with the product - what action you would like them to take.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

Other Topics:

You were hurt in a minor accident inside a supermarket, and you wish to complain to the supermarket. Write a letter to the manager of the supermarket. In your letter, say who are you give details about the accident suggest how the supermarket could prevent similar accidents

You were hurt in a minor accident inside a supermarket, and you wish to complain to the supermarket. Write a letter to the manager of the supermarket. In your letter, say who are you give details about the accident suggest how the supermarket could prevent similar accidents

You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: - Explain what you ordered and what was missing from your delivery - Explain the importance of this delivery - Ask for a replacement item to be sent

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

Plans & Pricing

Free

Premium