Letter

Band 5+: You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: - what product you purchased and when - what the problem is with the product - what action you would like them to take.

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Note: Both the topic and the answer were created by one of our users.

Dear Porta Bags Company,

I’m sending this letter to you due to an inconvenient I have while was testing the new luggage your recently launched to the market, the World Traveller one.

First of all, I ordered it from the e-commerce website exactly one week ago; however the product just come from delivery. The first thing i did was to check if all the sizes are correct according to product details on landing page.

On the other hand when I was trying to open the suitcase, i noticed that the zipper was stucked. I tried to unlock by my own nevertheless wasn’t possible. Therefore I wasn’t able to check inside it if there was another problem to report.

I would really appreciate a new item change as soon as you can because i’m going to move to other country in the next days and packaging my personal belongings are essential.

Word Count: 150

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter adequately addresses the task by identifying the product, the problem, and the desired action. However, there are some minor omissions, such as not explicitly stating what the product is (luggage) in the first paragraph. To improve, ensure all key information is clearly stated and that the tone remains professional throughout.

Coherence & Cohesion

The letter is generally understandable, but the flow is disrupted by several grammatical errors and awkward phrasing. Paragraphing is present but could be used more effectively to separate distinct points. To improve coherence, ensure each paragraph focuses on a single idea and use transitional phrases to link ideas smoothly. For example, clearly separate the introduction, the description of the problem, and the requested action into distinct paragraphs.

Lexical Resource

The vocabulary used is adequate for the task, but there's room for improvement in terms of precision and variety. Some phrases are not entirely natural. To enhance your lexical resource, try to use more specific and varied vocabulary related to complaints and product issues. For example, instead of 'inconvenient,' consider using 'issue' or 'problem.' Also, focus on using more natural-sounding phrases.

Grammatical Range & Accuracy

The letter contains numerous grammatical errors that affect clarity. There are issues with verb tense, subject-verb agreement, and sentence structure. For example, 'I have while was testing' is grammatically incorrect. To improve, focus on using correct verb tenses, ensuring subject-verb agreement, and constructing clear and concise sentences. Proofreading carefully for errors before submitting your writing is crucial.

Answers On The Same Topic:

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Band 5+: You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: - what product you purchased and when - what the problem is with the product - what action you would like them to take.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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