Letter

Band 5+: You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: - what product you purchased and when - what the problem is with the product - what action you would like them to take.

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Dear Head customer service,

I hope this letter finds you well. I want to put complaint against your online store. your store is very popular online now a days every body reccommend to buy mobile fone and accessories from your store with high ratings, good quality, original products with good polices.

Yesterday tonight around 9pm i bought some aceesories from your online store for my samsung mobile fone, i have fold 5 fone whisch is using now a days. Accessories include which i purchased yesterday official samsung mobile cover with s pen technology in green colour. when i open my parcel. The cover was totally changed instead of green colour i received black colour, other problem i faced its not working properly on my fone.

Intead of advance payed ammount, I faced lot of problems. I received your parcel atleast within 5 days. In your policy is already mentioned if customer receive late parcel after 5 days company give them 10% further discount. This is not my concern i already receive wrong product please change them and return me back as soon as possible and give me compensation according to your company policy.

I hope this information which i provide you will help me as soon as possible .

Warm regards,

Omair

Word Count: 212

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

store: 4

online: 3

mobile: 3

colour: 3

parcel: 3

Try using synonyms for the above words

Task Response

The letter addresses the task by stating the product purchased, the problem, and the desired action. However, the response includes some irrelevant information (e.g., the store's popularity and policy about late deliveries). The tone is somewhat informal, and the language contains errors that affect clarity. To improve, focus on being concise and direct, using formal language, and ensuring grammatical accuracy.

Coherence & Cohesion

The letter's organization could be improved for better clarity. Consider structuring your points more logically and using clearer transitions between ideas. For example, separate paragraphs could focus on the product details, the problem encountered, and the desired action. Also, avoid abrupt shifts in topic to maintain a smoother flow.

Lexical Resource

The vocabulary used is somewhat basic and repetitive. Try to incorporate a wider range of vocabulary to express your ideas more precisely and effectively. For instance, instead of repeatedly using 'problem,' consider synonyms like 'issue,' 'defect,' or 'fault.' Also, be mindful of using the correct terminology related to online shopping and customer service.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Focus on improving sentence structure, subject-verb agreement, and correct use of tenses. Pay close attention to punctuation, especially commas and apostrophes. Review basic grammar rules and proofread carefully to minimize errors.

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Band 4+

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Band 5+: You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: - what product you purchased and when - what the problem is with the product - what action you would like them to take.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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