Letter

Band 6+: You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: - what product you purchased and when - what the problem is with the product - what action you would like them to take.

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Hello,

I am writing an email to inquire about the item I purchased from your store.

It is a serum I purchased 2 weeks ago. The reason I am inquiring about this product is that it broke my skin out badly. After I received a product and for 1 week, it did not seem to give me any reactions, but after 5 days, I noticed it burned my skin and feel very irritating whenever I put it on my skin. I went to see a dermatologist to have a diagnosis and he told me this happened because of my allergy to one certain ingredient in this product. Since it only has been 2 weeks I purchased it, I wanted to ask very kindly if I could return this product. I would love to send this product back to you and have a refund for an item.Thank you so much for reading an email and please let me know if you have additional questions. Kind Regards, Sophia.

Word Count: 166

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

product: 5

purchased: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, providing details about the product, the problem, and the desired action. The information is relevant and sufficient. A slightly more formal tone and more specific details (e.g., the exact name of the serum) could further enhance the response.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved for better flow. Consider grouping related ideas together more explicitly. For example, the details about the dermatologist's diagnosis could be placed closer to the description of the skin reaction. Also, ensure a clear progression from the problem description to the desired action.

Lexical Resource

The vocabulary is adequate for the task, but there's room to enhance it with more specific and varied word choices. For instance, instead of 'broke my skin out badly,' you could use phrases like 'caused a severe allergic reaction' or 'resulted in a significant skin irritation.' Varying your vocabulary will make the letter more engaging and precise.

Grammatical Range & Accuracy

The letter contains grammatical errors and phrasing issues that affect clarity. For example, the sentence 'After I received a product and for 1 week, it did not seem to give me any reactions, but after 5 days, I noticed it burned my skin and feel very irritating whenever I put it on my skin' is awkward and contains incorrect verb forms. Pay close attention to sentence structure, verb tense consistency, and correct use of prepositions. Proofreading carefully before submitting can help catch these errors.

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Band 6+: You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: - what product you purchased and when - what the problem is with the product - what action you would like them to take.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

Other Topics:

Your local park has become dirty and unsafe. Write a letter to the local council. In your letter: describe the problems explain how these problems affect the community suggest some solutions

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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