Letter

Band 5+: You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: - what product you purchased and when - what the problem is with the product - what action you would like them to take.

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Hello!

Recently i had bought a product in your company, but unfortunately i was unhappy to see, that my new purchase was broken. I ordered a Computer and was expected to use it now, but it is not even opens. The screen wents black and makes a noise when i open it.

There was so many positive reviews when i maked an order. Thats why i made decision to buy the product. But now i am disappointed. Although it costs very much, the quality of the Computer is not even well working.

I would like to make rejection and return. The order was placed on October 10, 2025.

Can you tell me, how can i get a refund? I would really appreciate your help.

Best regards

Madina

Word Count: 127

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter adequately addresses all the requirements of the task, providing details about the product, explaining the dissatisfaction, and stating the desired action. However, there are some minor lapses in formality and detail. To improve, consider using more formal language and providing more specific details about the product (e.g., model number) to strengthen the request. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved. Consider structuring the letter with a clear introduction stating the purpose, followed by paragraphs detailing the product, the issue, and the desired action. Using more formal language and transitional phrases would enhance the flow and readability.

Lexical Resource

The vocabulary is adequate but could be more precise and varied. For example, instead of 'wents black,' you could say 'the screen goes black' or 'the screen fails to display anything.' Using synonyms and more descriptive language would improve the lexical resource. Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

There are several grammatical errors that affect clarity. For instance, 'Recently i had bought' should be 'Recently, I bought.' Also, 'i was unhappy to see, that my new purchase was broken' could be rephrased as 'I was disappointed to find that my new purchase was broken.' Pay attention to subject-verb agreement, correct tense usage, and proper punctuation to enhance grammatical accuracy.

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Band 5+: You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: - what product you purchased and when - what the problem is with the product - what action you would like them to take.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

Other Topics:

You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: - Explain what you ordered and what was missing from your delivery - Explain the importance of this delivery - Ask for a replacement item to be sent

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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