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Letter

Band 8+: You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: - what product you purchased and when - what the problem is with the product - what action you would like them to take.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing to complain about a product I recently purchased from your online store. On November 5th, I ordered a pair of wireless headphones (Order No. 45892), which arrived on November 9th.

Unfortunately, the product does not work properly. The sound quality is very poor, and the left earphone stops working after a few minutes of use. I have tried charging and reconnecting the headphones several times, but the issue remains. This is not what I expected from a new product.

I would appreciate it if you could either send me a replacement or issue a full refund. I am also happy to return the faulty headphones if needed.

I look forward to your prompt response.

Yours faithfully,

Aruzhan Batalova

Word Count: 125

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

headphones: 3

Try using synonyms for the above words

Task Response

The letter effectively addresses all aspects of the task, providing clear details about the purchase, the problem, and the desired resolution. The tone is appropriate and professional. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is very well-organized and easy to follow. The paragraphing is effective, and the flow of information is logical and clear. The use of cohesive devices is natural and enhances the overall readability.

Lexical Resource

The letter demonstrates a strong command of vocabulary. The language used is appropriate and precise, contributing to the professional tone of the complaint.

Grammatical Range & Accuracy

The letter exhibits excellent grammatical control. The sentence structures are varied and accurate, and there are no noticeable errors in grammar or punctuation.

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Band 8+: You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: - what product you purchased and when - what the problem is with the product - what action you would like them to take.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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