Band 9: You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: - what product you purchased and when - what the problem is with the product - what action you would like them to take. (User-Written IELTS Writing Task 1 Sample)

Dear Customer Service Team,

I am writing to express my dissatisfaction with a product I recently purchased from your online store. On 10 November, I ordered a SmartFit Pro X2 Fitness Tracker (Order #SF921047), which arrived two days later. I was initially impressed with the quick delivery; however, after using the device for a week, I encountered several issues that make it impossible to use as intended.

Firstly, the fitness tracker does not accurately record steps or heart rate. Even during light walking, the device either fails to count steps or shows unrealistic numbers. In addition, the heart-rate monitor frequently disconnects and displays data that is clearly incorrect. This defeats the purpose of buying a fitness tracker, as the main features are unreliable.

Secondly, the battery life is significantly shorter than advertised. Your website states that the tracker can last up to seven days on a single charge, yet mine barely lasts 24 hours before shutting down. I also noticed that the strap is made of very low-quality material, causing irritation on my skin, which was not mentioned in the product description.

Considering these issues, I believe the product I received is either defective or of much lower quality than advertised. Therefore, I kindly request either a full refund or a replacement device that meets the specifications stated on your website. I would appreciate it if you could arrange a return label for the item, as I do not wish to incur additional shipping costs.

I hope this matter can be resolved promptly, and I look forward to hearing from you soon.

Yours faithfully,

Kausar

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Band 9: You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: - what product you purchased and when - what the problem is with the product - what action you would like them to take.

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Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

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You are unhappy with the gym that you recently joined. Write a letter to the gym manager. - Explain what you like about the gym. - Describe what problems you have experienced. - Suggest what the gym could do to improve.

You recently had a very bad experience with a local taxi service. Write a letter to the manager of the taxi company. You should include details about: - what happened during the taxi ride - how the driver's behavior affected you - what compensation you expect from the company.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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