Band 9: You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: - what product you purchased and when - what the problem is with the product - what action you would like them to take. (User-Written IELTS Writing Task 1 Sample)

Dear Customer Service Team,

I am writing to express my dissatisfaction with a product I recently purchased from your online store. On 10 November, I ordered a SmartFit Pro X2 Fitness Tracker (Order #SF921047), which arrived two days later. I was initially impressed with the quick delivery; however, after using the device for a week, I encountered several issues that make it impossible to use as intended.

Firstly, the fitness tracker does not accurately record steps or heart rate. Even during light walking, the device either fails to count steps or shows unrealistic numbers. In addition, the heart-rate monitor frequently disconnects and displays data that is clearly incorrect. This defeats the purpose of buying a fitness tracker, as the main features are unreliable.

Secondly, the battery life is significantly shorter than advertised. Your website states that the tracker can last up to seven days on a single charge, yet mine barely lasts 24 hours before shutting down. I also noticed that the strap is made of very low-quality material, causing irritation on my skin, which was not mentioned in the product description.

Considering these issues, I believe the product I received is either defective or of much lower quality than advertised. Therefore, I kindly request either a full refund or a replacement device that meets the specifications stated on your website. I would appreciate it if you could arrange a return label for the item, as I do not wish to incur additional shipping costs.

I hope this matter can be resolved promptly, and I look forward to hearing from you soon.

Yours faithfully,

Kausar

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Band 9: You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: - what product you purchased and when - what the problem is with the product - what action you would like them to take.

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Generate A Band-9 Sample Answer?

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

Other Topics:

You made a mistake in classroom. Write a letter to your teacher. In the letter: state your apology; describe the situation; write about your promise to change.

You have eaten at a restaurant, and it was such a terrible experience that you have decided to inform the manager by letter of what happened and that you want your money back.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

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