Letter

Band 7+: You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: - what product you purchased and when - what the problem is with the product - what action you would like them to take.

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Dear The Young Living Team,

Greetings from Yogyakarta. I am Ratih, one of your loyal customers for the past 3 years. By writing this letter, I would like to file a complaint regarding the product ‘The Lemon Oil’ that I purchased on December 1st, 2025 by the official website. My problem is the cover was broken, and the smell was bad, which was an abnormality with the product.

I already contacted your customer service by phone on Tuesday, December 2nd, 2025, but they didn’t provide a detailed explanation or a solution for the product. It was my 1st uncomfortable experience with your product, I think you should check it directly.

As a loyal customer, I hope this letter encourages your company to investigate the issue and provide me with compensation and a satisfactory resolution. Please let me know your office address to send the product for check it. I hope you can make a good improvement on your service and product.

I am looking forward to hearing good news from you. Thank you.

Best regards,

Ratih

Word Count: 176

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

product: 4

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by detailing the product purchased, the issue encountered, and the desired resolution. However, the attempts to resolve the issue could be more detailed. To improve, elaborate further on the interaction with customer service, specifying what was said and what specific solutions were sought but not provided.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The purpose of the letter is clear from the beginning, and the information is presented in a logical order. However, there are a few areas where coherence could be improved. For example, in the second paragraph, elaborating on the customer service interaction could strengthen the connection between the problem and the lack of resolution. Additionally, in the third paragraph, explicitly stating the desired form of compensation would enhance clarity.

Lexical Resource

The letter demonstrates a satisfactory range of vocabulary suitable for the task. Terms like 'loyal customer,' 'file a complaint,' 'abnormality,' 'satisfactory resolution,' and 'compensation' are appropriately used. To further enhance the lexical resource, consider incorporating more specific and varied vocabulary related to product defects and customer service interactions. For instance, instead of 'the smell was bad,' you could use 'the scent was rancid' or 'the aroma was off-putting.'

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar with only minor errors. The sentence structure is generally sound, and punctuation is mostly accurate. However, there are a few instances where grammatical accuracy could be improved. For example, 'It was my 1st uncomfortable experience with your product, I think you should check it directly' could be rephrased for better clarity and grammatical correctness. Consider revising such sentences to enhance the overall grammatical precision of the letter.

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Band 7+: You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: - what product you purchased and when - what the problem is with the product - what action you would like them to take.

Check Your Answer On This Topic?

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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