Letter

Band 6+: You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: - what product you purchased and when - what the problem is with the product - what action you would like them to take.

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Note: Both the topic and the answer were created by one of our users.

Dear Customer Service Team,

Last week I bought on yours shop website new products. These were different masks and hand cream. I am very dissatisfied with them. At first masks were great. I have already put two masks and I really liked them, but when I put the third one, my skin started to burn so much. I was confused and thought that maybe this effect was because of my face wash gel. The next day I tried to put another one, that was the same effect and even worse. I was extremely angry because two days after, my skin was still burning. Your hand cream is also not very nice. The smell is so bad. I also do not really like the texture of it. It is so slippery. In general I do not like any of these products. So I want some kind of compensation, such as money, because now I have not very good consequences. I need to go to the doctor and get my skin treated because I have a lot of burns now. I look forward to your prompt response and resolution of this issue. Thank you for your attention to this matter.

Yours faithfully, Liza Tovsta

Word Count: 202

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

because: 4

masks: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses all parts of the task, describing the products, explaining the dissatisfaction, and stating the desired action. The content is relevant and generally well-organized. To improve, consider providing more specific details about the product names or order numbers to strengthen the clarity and credibility of your complaint. Also, refine the tone to be more professional and less emotional, which can enhance the impact of your message.

Coherence & Cohesion

The letter is generally well-organized and the message is clear. However, some sentences could be linked more smoothly to improve the flow. For example, when transitioning between discussing the masks and the hand cream, a clearer connection could be established. Also, ensure each paragraph focuses on a single main idea to enhance clarity.

Lexical Resource

The vocabulary used is adequate for the task, but there's room for improvement in terms of variety and sophistication. Consider using more descriptive adjectives and synonyms to express your dissatisfaction more effectively. For instance, instead of repeatedly using 'not very nice' or 'so bad,' try more specific and impactful words. Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

The letter contains grammatical errors that occasionally impede understanding. Pay closer attention to subject-verb agreement, correct tense usage, and article usage ('the', 'a', 'an'). For example, 'bought on yours shop website new products' should be revised for better clarity and grammatical correctness. Proofreading carefully before submission can help catch these errors.

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Band 6+: You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: - what product you purchased and when - what the problem is with the product - what action you would like them to take.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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