Letter

Band 4+: You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: - what product you purchased and when - what the problem is with the product - what action you would like them to take.

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Dear Sir,

I hope this letter finds you in good health and spirit. I am writing to express my disappointment regarding a laptop issues. Two months ago I have brought a laptop from you online shop which model is Lenevo Intel ultra-slim. When I purchased it then was operating smoothly, but now this laptop is not working better, sometimes faces few challenges when I used it such as screen light has gone, very slowly moving and has been hanging.

Furthermore, you are committed to me any Problem you face I solve it or replace it. I have a warranty card so that you should take action to solve my problems.

However, you shop is well known and online reviews also well but you service was not accurately. I believe that you should improve your service and maintain your commitment.

I am looking forward to your response as well as your good will.

Sincerely yours

Shahab

Word Count: 155

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

laptop: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses all parts of the task, describing the product, the issues, and the desired action. The tone is appropriate for a complaint letter. To improve, focus on providing more specific details about the problems experienced with the laptop and ensure clarity in expressing the desired resolution. Also, pay attention to grammatical accuracy and word choice to enhance the overall impact of the letter.

Coherence & Cohesion

The letter's organization is generally clear, but the flow of ideas could be improved. Consider using more explicit transition words and phrases to connect your points more smoothly. For example, when transitioning from describing the problem to stating your desired action, a phrase like 'Therefore, I would like to request...' would enhance coherence. Also, ensure each paragraph focuses on a single main idea to improve clarity.

Lexical Resource

The vocabulary used is adequate for the task, but there's room for improvement in terms of precision and variety. For instance, instead of saying 'not working better,' you could use more specific terms like 'malfunctioning' or 'experiencing performance issues.' Expanding your range of vocabulary will make your writing more impactful and demonstrate a better command of the English language.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Pay close attention to verb tense consistency (e.g., 'I have brought' should be 'I bought'), subject-verb agreement, and correct article usage. For example, 'a laptop issues' should be 'a laptop issue'. Reviewing basic grammar rules and proofreading carefully will help improve accuracy.

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Band 4+: You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: - what product you purchased and when - what the problem is with the product - what action you would like them to take.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

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Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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