Letter

Band 4+: You are writing to the manager of a leisure centre to complain about the behaviour of one of their staff. Write a letter to the manager. - Introduce yourself and explain the reason you are writing. - Describe the member of staff and their behaviour. - Explain what action you would like the manager to take.

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Note: Both the topic and the answer were created by one of our users.

DEAR MR OR MRS,

I AM WRITING THIS LETTER REGARDING AN UNPLEASANT EXPERIENCE I HAD LAST WEEKEND IT TAMAN SAFARI LEISURE CENTRE.

FIRSTLY, LET MY INTRODUCE MY SELF, MY NAME TOM, I WAS VISITING THE LEISURE CENTRE AT SUNDAY LAST WEEK BUT I FACE ANY DISLIKEABLE SITUATION THERE. THEREFORE, I WANT TO COMPLAINT BY SENDING THIS MASSAGE.

THEN, I FEEL DISSATISFIED ABOUT THE CUSTODIANS AT THE GATE BECAUSE THEY DID NOT LET ME THROUGH IN TO THE PARK BY REASONING THAT THE PARK WAS UNDER MAINTAINING, BUT, I HAD LOOKED MANY PEOPLE INSIDE THERE AND ENJOYING THE VIEW, THEN I COMPLAINT THEM. BUT, THEY RUDELY REPLY ME AND ASK ME TO LEAVE THE ZOO. I WAS DESPERATE AND I THIS TREATMENT IS UNACCEPTABLE SO I WOULD LIKE TO REPORT THIS INCIDENT TO YOU.

LASTLY, I WISH THAT YOUR COMPANY WILL TAKE ANY ACTION TO THIS EMPLOYEE BECAUSE THEY ARE VERY RUDE AND UNPOLITE TO CUSTOMER.

PLEASE DO NOT FEEL HESITATE IF YOU NEED MORE INFORMATION

YOURS SINCERELY,

TOM

Word Count: 168

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter addresses the task requirements, but there are some areas for improvement. The introduction is a bit repetitive. The description of the staff member's behavior is adequate, but could be more detailed. The requested action is clear. The language contains grammatical errors and awkward phrasing, which affect clarity. To improve, focus on using more precise language, varying sentence structure, and proofreading carefully for errors.

Coherence & Cohesion

The letter's organization is somewhat unclear, and the flow of ideas is disrupted by grammatical errors and awkward phrasing. To improve coherence, focus on creating clear topic sentences for each paragraph and using transitional phrases to connect ideas smoothly. For example, you could start the second paragraph with 'On Sunday, [date], I visited...' and then clearly describe the incident. Ensure each sentence logically follows the previous one to maintain a consistent flow.

Lexical Resource

The vocabulary used is basic and sometimes inappropriate, leading to a lack of precision in conveying the message. To enhance your lexical resource, try to use more specific and varied vocabulary related to complaints and customer service. For instance, instead of 'any dislikeable situation,' you could use 'an unsatisfactory experience.' Also, replace 'sending this massage' with 'lodging this complaint.' Expanding your vocabulary will help you express your concerns more effectively.

Grammatical Range & Accuracy

The letter contains frequent grammatical errors, including incorrect verb tenses, subject-verb agreement issues, and improper use of articles and prepositions. These errors significantly impede understanding. To improve, focus on mastering basic grammar rules and sentence structures. For example, correct 'I WANT TO COMPLAINT' to 'I WANT TO COMPLAIN' and 'I FACE ANY DISLIKEABLE SITUATION THERE' to 'I FACED A DISAGREEABLE SITUATION THERE'. Review and correct each sentence carefully to ensure grammatical accuracy.

You recently received a gift from your friend for your birthday. Write a letter to your friend. In your letter: • Thank them for the gift • Explain why you liked it • Tell them how you plan to use it

Dear Thomas, I hope this letter finds you in good health. I’m writing to thank you for the wonderful gift you sent me last week. I really appreciate you remembering my birthday and sending me a wool sweater. I really love how soft the wool is and it feels extremely comfortable when I put it […]

Band 9

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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