Letter

Band 5+: You booked a holiday online, but upon arrival, the accommodations were significantly different from what was advertised. Write a letter to the customer service department of the booking website, explaining the situation. You should include details about: - what you booked and what you received - the specific discrepancies between the advertisement and reality - what resolution you are seeking.

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Dear rental company

We had booked online your service for a vacation rental. Sadly, it was totally different compared from what you had advertised.

The advertisement displayed that the car launched was at least in the last five years. Meanwhile, the one that we received was an old car launched more than ten years ago. This obviously was affecting our journey on vacation, we barely enjoy our trip, since it sometimes not working and we had to check and fix it.

We also had to reschedule our agenda. The car unable to move faster than 50 km per hours, making our trip longer than we had planned.

I wish your company gives us a proper compensation. We would be satisfied to receive a partial refund regarding to our inconvenient experience. If the company unable to provide that, we are also accepting any form of compensation as form of your responsibility according to the company rules or policies.

Word Count: 157

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

company: 3

Try using synonyms for the above words

Task Response

The letter addresses all parts of the task, describing the discrepancies, explaining the impact, and requesting compensation. However, the description of the discrepancies could be more detailed, and the impact could be further elaborated for a higher score. The tone is appropriate, but the language could be more precise and formal in places. For example, instead of 'sadly, it was totally different,' you could write 'Unfortunately, the rental property differed significantly.' Also, the letter mentions a car, which is not typically part of a vacation rental unless it was explicitly included in the booking. If the car was part of the rental, clarify this. If it was not, focus on discrepancies related to the accommodation itself.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved. Consider using more specific topic sentences for each paragraph to clearly introduce the main point. Transition words could also be used more effectively to link ideas within and between paragraphs, enhancing the flow of the letter.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement. Using more precise and varied vocabulary could enhance the impact of your descriptions. For example, instead of 'totally different,' you could use 'significantly misrepresented' or 'substantially dissimilar.' Also, try to avoid repeating the same words and phrases.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Pay close attention to verb tense consistency, subject-verb agreement, and correct article usage. For example, 'The advertisement displayed that the car launched was at least in the last five years' is grammatically awkward and unclear. Review basic grammar rules and proofread carefully to minimize these errors.

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Coherence & Cohesion

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Write a letter to your friend and invite them to a public holiday.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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