Letter

Band 5+: You booked a rental car for a weekend trip, but due to a scheduling conflict, you were unable to pick it up as planned, causing inconvenience to the rental company. Write a letter to the rental company apologizing for not picking up the car. You should include details about: - why you couldn't pick up the car - acknowledge the inconvenience caused - suggest a way to compensate the company for the lost booking

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Dear Mr. Smith, I am writing to complain about sad situation, which happened to me. Recently, I reserved a car from your company, but your main employee did not gave me a car.

Firstly, i reserved a car on Monday at 9:00 o’clock. The main reason why I did not get the car was in documents. Your administrator said that I do not have a driver license with me. However, I showed document in electronic form. You should remember, on the last week I gave it to you. Of course, I said about this situation to your employer, but he did not even listen to me. In addition, the event with car was spoiled by your worker.

Moreover, I do not even try to rent a car by your company twice, if this worker will be there. I would be grateful if you could give me a discount to the next rent.

Thank you for your time and consideration. King regards, Mustafa!

Word Count: 162

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter addresses the task, but contains some irrelevant information and inaccuracies. The tone is somewhat emotional rather than professional. To improve, focus on providing clear and concise details, maintaining a formal tone, and ensuring the requested action is reasonable and clearly stated.

Coherence & Cohesion

The letter is generally understandable, but the organization could be improved. Consider structuring the letter with a clear introduction stating the purpose, followed by paragraphs detailing the reservation, the problem encountered, and the desired resolution. Using more formal language and transitional phrases would also enhance the flow and coherence.

Lexical Resource

The vocabulary is adequate for conveying the message, but it could be more precise and varied. For example, instead of 'sad situation,' you could use 'unfortunate incident' or 'disappointing experience.' Expanding your range of vocabulary related to car rentals and customer service would be beneficial. Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

There are several grammatical errors and phrasing issues that affect the clarity of the letter. Pay close attention to subject-verb agreement, correct tense usage, and proper article usage (a/an/the). For example, 'did not gave me a car' should be 'did not give me a car,' and 'I do not have a driver license' should be 'I did not have my driver's license.' Proofreading carefully and using grammar resources can help improve accuracy.

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