Dear Sir/Madam,
I am writing this letter to express my deepest dissapointment with the last stay I and my friancee had at your establishment. I booked a room online via your web-site, but my trust was misplaced. The pictures provided an image of a spacious double room with a balcony. Moreover, the spectacular sea view was also stressed as one of the pleasurable amenities.
To begin with, we felt slight dissatisfaction with the service we received while checking in. There was nobody at the desk and lobby seemed deserted. It took twenty minutes for your emloyee to show up. But it’s nothing compared to what this hotel had in store for us. The room turned out to be much smaller than expected. The stated bed size didn’t tie in with facts – an average twin size, not the promised queen size.
As if that was not enough, the balcony door was locked due to the current constraction work. We couldn’t enjoy the view as well, because it was blocked by plastic constraction curtain! I asked the front desk staff to move us to another room, but they refused.
As a result of this incident, we made our mind to check out and change hotel. I assume we can sort this matter out amicably. I would be grateful if you could give me a full refund. Otherwise I shall take legal action, because it can be seen as a fraud. I look forward to receiving your reply.