Letter

Band 5+: You booked a service online (for example, a cleaning service, repair service, or appointment), but it was cancelled without informing you. Write a letter to the company. In your letter: Describe the service you booked Explain what happened Ask the company to take action

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Dear U M Air Inc,

I am writing to express my dissatisfaction with the service that I booked online and was cancelled without informing me.

I am facing a cooling problem in my apartment, I checked the best Air conditioning service provider and I booked an online service from your company. I have paid full consultation charges via debit card. The issue is my air conditioning is not working effeciently, it might be due to censor issue or it requires cleaning. Moreover, I filled a form online and waited for your team to visit us at any time soon. Inaddition to, Today morning I received a cancellation email without notice, and rescheduled for next week. I couldn’t sleep due to the hot weather nowadays.

I would like to request a refund or expect to resolve this issue promptly.

Best regards,

Zain Ul Islam

Word Count: 143

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

service: 3

online: 3

issue: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by describing the service booked, explaining the cancellation, and requesting action. There are some minor areas for improvement, such as elaborating slightly more on the inconvenience caused by the cancellation and being more specific about the desired action (e.g., preferred resolution). Overall, the letter is clear and fulfills the requirements of the task. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is generally understandable, but the organization could be improved. Consider structuring your letter with a clear introduction, body paragraphs focusing on specific points (description of service, explanation of cancellation, request for action), and a concise conclusion. Using more cohesive devices (e.g., 'Furthermore,' 'However,' 'Therefore') would also enhance the flow and clarity of your writing.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement. Try to use more precise and varied language to describe the problem with your air conditioning and your dissatisfaction with the cancellation. For example, instead of 'cooling problem,' you could say 'malfunctioning air conditioning unit.' Using synonyms and avoiding repetition can make your writing more engaging.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Pay close attention to verb tense consistency, correct article usage (a/an/the), and sentence structure. For example, 'The issue is my air conditioning is not working effeciently' should be 'The issue is that my air conditioning is not working efficiently.' Proofreading carefully for these types of errors will improve your grammatical accuracy.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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