Band 8+: You bought a jacket which was damaged. When you tok it back to the store they told you merchandaze could not be returned. Write a letter to the store manager. In it: describe the problem with the jacket, explain what happened when you tried t return it, say what you would like the manager to do.

Dear Sir,

I hope this email finds you well. My name is Sebastian, and I am reaching out to you to tell you about an issue I had with a jacket I bought in your clothing store. In short, the jacket was damaged.

When I tried to return the article, I was told that it was impossible “Sorry, it is the company policy, my hands are tied”, the seller said, which was rather disappointing. However, he provided your email so that I could write to you and try to address this matter.

As I am not able to return the jacket, I would like to request an exchange for another article or a new jacket (same model, size, etc.). Would you be able to manage my request? I would greatly appreciate your assistance.

I look forward to hearing from you.

Yours sincerely,

Sebastian