Letter

Band 7+: You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help. Write a letter to the company and in your letter: introduce yourself explain the problem and state what action you would like from the company

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Dear Sir,

I am writing to express my dissatisfaction about a television I purchased from your company some days ago.

To properly introduce myself, I am the tall, fair lady who visited your store with her husband to purchase the latest edition of the Sony 5-inch television. The attendant who was on duty will likely remember me, as she repeatedly complimented the perfume I was wearing.

After installing the TV, I was about to tune in to my favourite soap opera when I discovered the speakers were not functioning properly, and I could hardly make out any sound. I was really sad about this development, so I escalated this concern to the customer service but I am yet to get any favourable response.

Given the unfortunate circumstances, I would appreciate, if a replacement or a refund could be made at your earliest convienence. Also, I would advise the company work on creating a system that readily caters to customers compliant, in order to avoid bad reviews from customers.

I look forward to your prompt response.

Yours faithfully,

Tina Smith

Word Count: 179

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:

about: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, providing a clear introduction, explanation of the problem, and desired action. The tone is suitable for a complaint letter. While generally well-written, the second paragraph includes some slightly irrelevant details (perfume compliment) that, while adding a personal touch, could be more concise. To improve, focus on maintaining a direct and professional tone throughout, ensuring all details directly contribute to the letter's purpose.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The progression of ideas is logical, and the paragraphing is appropriate. However, the second paragraph includes details that, while adding a personal touch, slightly detract from the main purpose of the letter. Consider focusing more directly on the issue with the television to maintain a stronger sense of purpose.

Lexical Resource

The letter demonstrates a good range of vocabulary, using appropriate language for the context. Phrases like 'express my dissatisfaction,' 'escalated this concern,' and 'at your earliest convenience' are effective. However, some phrases could be more concise or natural. For example, instead of 'Given the unfortunate circumstances,' you could say 'Therefore' or 'As a result.'

Grammatical Range & Accuracy

The letter demonstrates a strong command of grammar with only minor errors. The sentence structures are varied and generally accurate. Pay close attention to subject-verb agreement and article usage to further refine your writing.

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