Letter

Band 7+: You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help. Write a letter to the company and in your letter: introduce yourself explain the problem and state what action you would like from the company

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Dear Sir or Madam,

I am writing this letter to request technician service urgently.

A week ago, I purchased a 55-inch Samsung TV from Costco. My receipt is attached. Unfortunately, when I arrived home and turned the TV on, I found out that the TV screen appeared with some black strips. On the same day I reached out your customer support and opened a complaint.

Today, it’s been a week since my complaint was received by your staff. Your representatives told me that a technician would come over in 3 days to either replace the screen or the TV itself. Yet, nothing has been done since then.

As a customer, I would like to obtain decent service regarding my situation as soon as possible. I ask to get a technician service immediately, or to be fully refunded for this TV.

I look forward to hearing from you in the near future.

Sincerely,

Katarina Parfionov

Phone number: (604) 555-5555

Word Count: 158

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

technician: 3

service: 3

Try using synonyms for the above words

Task Response

The letter fully satisfies the requirements of the task. It is well-organized, clearly explains the problem, and states the desired action. The tone is appropriate and professional.

Coherence & Cohesion

The letter is well-organized and the message is easy to follow. The paragraphing is logical, and the letter clearly introduces the writer, explains the problem, and states the desired action. To improve cohesion, consider using more varied linking words and phrases to connect ideas within and between paragraphs. For example, instead of simply stating 'Today, it's been a week...', you could use a phrase like 'Despite my initial report a week ago...'. This would create a smoother flow and enhance the overall coherence.

Lexical Resource

The letter demonstrates a good range of vocabulary suitable for the task. Words and phrases like 'purchased,' 'complaint,' 'representatives,' 'technician,' and 'refunded' are used appropriately. To further enhance the lexical resource, consider incorporating more specific and descriptive language. For instance, instead of 'decent service,' you could use 'prompt and effective service' or 'satisfactory resolution'. This would add more nuance and sophistication to your writing.

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar with only minor errors. The sentence structures are varied and generally accurate. Pay close attention to the use of articles (a, an, the) and prepositions, as these are common areas for errors. For example, review the use of 'out' in 'reached out your customer support' to ensure it is the most appropriate choice. Overall, the grammar is strong and contributes to the clarity of the message.

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