Band 5+: You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help. Write a letter to the company and in your letter: introduce yourself explain the problem and state what action you would like from the company

Dear Sir/ Madam,

I am writing this letter with disregard to reporting a complaint for my recent purchase of Samsung LED TV (model number-1203456)

My name is Anushka Sen and I am a valuable customer of your store from woodbridge-Ontario, since 2003.

On Sunday, 21 April 2026, I purchased a Samsung LED TV from you’re store, with model number (1203456). On purchase of the television, I was suggested by the sales person-Mr.Singh, that this was one of the best model to purchase, with high quality colour display and 50 inch screen size. When recieved the product at my home, I recieved a 35 inch screen size model, besides the colour display screen of the model is extremely blurry than I was shown during purchase, by Mr.Singh.

I made an attempt to reach the customer service through phone calls but did not recieve satisfying response from their end. However I am extremely disheartendly and would like to inform you that, the information provided to me during purchase did’nt match with company standards when i recieved my television.

With great disappointment, I would like you to return my purchse, providing me with a 100% refund or exchange it with a brand new television, with all features, as was promised during purchase.

Your’s faithfully,

Anushka Sen