Letter

Band 6+: You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help. Write a letter to the company and in your letter: introduce yourself explain the problem and state what action you would like from the company

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Dear Sir Madam,

My name is John; I work as a customer service agent at prestige group of companies adjacent to your outlet at the central bay station.

I am writing to inform you that I have bought a TV from your esteemed company last week and a play station for my nephew. However, when the gadget was unpacked, we found that the screen was damaged. Furthermore, I would to bring to your attention that we paid for the latest generation. Unfortunately, the TV received was an older generation.

The receipt of purchases along with the tax invoice is attached for your reference. Additionally, A warranty period of one year applies to the items bought, as per the policy of the company. Moreover, any faulty items are replaceable within seven days of delivery. I will be grateful if you could replace the item with the latest model.

Please let me know if you need any further information.

Yours Faithfully

John

Word Count: 160

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter appropriately addresses all parts of the task, providing a clear introduction, explanation of the problem, and desired action. The information is relevant and sufficiently detailed. To improve, consider being more specific about the desired action, such as requesting a specific model or a full refund if a replacement isn't possible.

Coherence & Cohesion

The letter is generally well-organized, but there are some areas where the flow could be improved. The introduction is clear, but the transition between introducing yourself and explaining the problem could be smoother. Consider using more explicit linking words or phrases to connect ideas and ensure a seamless flow of information. For example, you could add a sentence to bridge your introduction and the reason for writing. Also, ensure that each paragraph focuses on a single main idea to enhance clarity.

Lexical Resource

The vocabulary used is generally appropriate and demonstrates a good range. Terms like 'esteemed company,' 'gadget,' and 'tax invoice' are suitable for the context. However, there's room to enhance the sophistication of your word choice. For instance, instead of 'the screen was damaged,' you could use 'the screen was found to be defective' or 'the screen exhibited damage.' Also, vary your vocabulary to avoid repetition and add depth to your writing.

Grammatical Range & Accuracy

The letter demonstrates a reasonable command of grammar, but there are noticeable errors that affect clarity. For example, 'I would to bring to your attention' should be 'I would like to bring to your attention.' Also, ensure subject-verb agreement throughout the letter. Pay close attention to article usage (a/an/the) and ensure correct tense usage. Proofreading carefully will help eliminate these errors and improve the overall grammatical accuracy.

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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