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Letter

Band 9: You had booked a stay at a hotel, but upon arrival, you found that the room was not as advertised and did not meet your expectations. Write a letter to the hotel manager explaining the situation. You should include: - details of your booking and the problems you encountered - how the situation affected your stay - what resolution you are seeking from the hotel.

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Note: Both the topic and the answer were created by one of our users.

Dear Hotel Manager,

I am writing to express my disappointment regarding my recent stay at your hotel. I booked a double deluxe room through your website for the period September 5-8, 2025, which was advertised as having a sea view, complimentary Wi-Fi, and modern facilities.

However, upon arrival, I was allocated a small room overlooking the back of the building, with no sea view. The Wi-Fi was extremely unreliable, and the room furnishings appeared outdated and not as described on your website. This situation was very disappointing and negatively impacted my stay, as I had chosen your hotel specifically for the advertised amenities.

I kindly request a partial refund for the inconvenience caused, as well as assurances that such discrepancies will be avoided for future guests. I believe this would be a fair resolution to restore my confidence in your hotel.

I look forward to your prompt response.

Sincerely,

Meikin

Word Count: 150

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Overall Band Score

9
(+/- 0.5)
Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.
Grammar Mistakes: N/A
Vocabulary Repetition:
hotel: 3
Try using synonyms for the above words

Task Response

8
The letter appropriately addresses all requirements of the task, providing relevant details about the booking, the problems encountered, the impact on the stay, and the desired resolution. The tone is polite and professional. To further enhance the response, consider adding specific details about how the lack of advertised amenities directly affected your activities or plans during the stay. For example, mention if the unreliable Wi-Fi prevented you from completing important work or if the lack of a sea view impacted a planned romantic getaway. Adding such specifics can strengthen the justification for the requested resolution.

Coherence & Cohesion

9
The letter is well-organized and easy to follow. The paragraphing is effective, and the flow of information is logical. The use of cohesive devices is natural and enhances the overall readability.

Lexical Resource

9
A wide range of vocabulary is used accurately and appropriately. The language is natural and sophisticated, demonstrating excellent control of lexical features.

Grammatical Range & Accuracy

9
The letter demonstrates a wide range of grammatical structures with full flexibility and control. Punctuation and grammar are used appropriately throughout, contributing to the clarity and effectiveness of the message.

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