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Letter

Band 8+: **You have been experiencing problems with your internet service, such as slow speed or frequent disconnections.Write a letter to the internet service provider to complain about the issue.In your letter:• describe the problems you are facing with the internet service,• explain how these problems are affecting your daily activities,• request immediate action to fix the issue or offer compensation.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I have been a satisfied customer of yours for over a year, but recently my connection has become intermittent. Even when it is working, it is so slow that it is unusable.

I have actually informed your customer service department of this via phone on two separate occasions, and the problem has now been ongoing for around ten weeks. I would like to request that an engineer be sent to my property since all attempts to resolve the issue remotely have failed. If you could contact me at this email address to arrange a suitable time, that would be great.

Furthermore, since I have not received the advertised service for two-and-a-half months, I do not believe I should be charged for this period. The amount equates to £98.49; I will accept either a payment or a reduction in the total of future bills.

I hope we can resolve this situation promptly.

Regards,

Word Count: 156

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Overall Band Score

8.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

All parts of the task are successfully addressed. The letter is well-organized and clearly communicates the problem, its impact, and the desired resolution.

Coherence & Cohesion

The letter flows smoothly and logically. The ideas are connected effectively, and the paragraphs are well-structured.

Lexical Resource

7.5

The vocabulary is accurate and appropriate. While a wide range is used, some more sophisticated vocabulary could enhance the letter further.

Grammatical Range & Accuracy

8.5

The grammar is accurate and demonstrates a wide range of structures. Minor errors are present but do not detract from the overall clarity and fluency.

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**You have been experiencing problems with your internet service, such as slow speed or frequent disconnections.Write a letter to the internet service provider to complain about the issue.In your letter:• describe the problems you are facing with the internet service,• explain how these problems are affecting your daily activities,• request immediate action to fix the issue or offer compensation.

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Band 4+

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Band 5+

**You have been experiencing problems with your internet service, such as slow speed or frequent disconnections.Write a letter to the internet service provider to complain about the issue.In your letter:• describe the problems you are facing with the internet service,• explain how these problems are affecting your daily activities,• request immediate action to fix the issue or offer compensation.

Dear Sir or Madam, I am writing to express my dissatisfaction with the internet service provided by your company. Over the past few weeks, I have been facing significant issues, including extremely slow connection speeds and frequent disconnections throughout the day. These problems have been seriously affecting my daily activities. As I work from home, […]

Band 9

**You have been experiencing problems with your internet service, such as slow speed or frequent disconnections.Write a letter to the internet service provider to complain about the issue.In your letter:• describe the problems you are facing with the internet service,• explain how these problems are affecting your daily activities,• request immediate action to fix the issue or offer compensation.

Band 9

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