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Letter

Band 9: **You have been experiencing problems with your internet service, such as slow speed or frequent disconnections.Write a letter to the internet service provider to complain about the issue.In your letter:• describe the problems you are facing with the internet service,• explain how these problems are affecting your daily activities,• request immediate action to fix the issue or offer compensation.

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Dear Sir or Madam,

I am writing to express my dissatisfaction with the internet service provided by your company. Over the past few weeks, I have been facing significant issues, including extremely slow connection speeds and frequent disconnections throughout the day.

These problems have been seriously affecting my daily activities. As I work from home, a stable and fast internet connection is crucial for attending virtual meetings and completing my assignments on time. Unfortunately, due to the unstable service, I have missed several important meetings and faced delays in submitting my work. Moreover, even basic browsing and communication have become frustratingly difficult.

I kindly request that you take immediate action to resolve this issue. I expect either a technical team to fix the problem as soon as possible or a partial refund for the period during which the service has been unreliable. I trust you will treat this matter with urgency and respond promptly.

I look forward to hearing from you soon.

Yours faithfully,

Tom Shelby

Word Count: 166

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Overall Band Score

9

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:

service: 3

Try using synonyms for the above words

Task Response

9

All parts of the task are successfully addressed. The letter is well-organized and clearly communicates the problem, its impact, and the desired resolution.

Coherence & Cohesion

9

The letter flows smoothly and logically. The ideas are connected effectively, and the paragraphs are well-structured.

Lexical Resource

8

The vocabulary is appropriate and accurate, demonstrating a good range of words. While sophisticated, there is room for slightly more advanced vocabulary choices in places.

Grammatical Range & Accuracy

9

The grammar is accurate and demonstrates a wide range of structures. The letter is error-free and demonstrates excellent control of grammar.

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