Letter

Band 4+: You have been using a product or service from a certain company for a significant period of time. However, your experience with this product/service has recently declined. Write a letter to the company stating your concerns. You should include details about: -describe the product/service you have been using -explain what problems you have encountered recently -suggest how they might improve to regain customer satisfaction.

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Dear sir or madam

I am writing to formally express my dissatisfaction with my new phone that I recently purchased from your company The issue occurred on 15 September and has a caused considerable inconvenience The main problem is the phone isn’t high quality and in some parts it has a some failures it wasn’t what I wanted Despite my expectation that the problems would not be unchanged I was disappointed by it was unhelpful for me To resolve this matter I would appreciate if you could exchange the product and investigation. I believe it is your responsibility to address this issue promptly.

Please contact me at 985667775 to discuss this matter further or if you require additional information. I would appreciate a response by 17 September, if applicable.

thank you for your attention to this serious matter

your cincerely

Anna

Word Count: 141

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:

would: 3

Try using synonyms for the above words

Task Response

The letter attempts to address the task but lacks sufficient detail and clarity. Key points are vague and repetitive, and the language used is not precise enough to effectively convey the issues and desired solutions. To improve, provide specific details about the phone model, the exact nature of the failures, and more concrete suggestions for improvement beyond just exchanging the product and investigation. Also, the tone should be more professional and less emotional. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter's organization is somewhat clear, but the flow of ideas could be improved. Consider using more transitional phrases to connect your points and create a smoother narrative. For example, you could use phrases like 'Furthermore,' 'In addition to,' or 'As a result' to link your sentences and paragraphs more effectively. Also, ensure each paragraph focuses on a single main idea to enhance clarity.

Lexical Resource

The vocabulary used is basic and lacks the precision needed to fully convey your concerns. Try to incorporate more specific and descriptive words to better illustrate the issues you've encountered. For instance, instead of saying 'the phone isn't high quality,' you could describe the specific aspects that are lacking, such as 'the camera produces blurry images' or 'the battery life is significantly shorter than advertised.' Expanding your vocabulary will help you express your points more effectively.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Focus on improving your sentence structure and ensuring correct verb tense usage. Pay close attention to subject-verb agreement and the proper use of articles (a, an, the). Reviewing basic grammar rules and practicing sentence construction will help improve the accuracy of your writing. For example, 'The issue occurred on 15 September and has caused considerable inconvenience' could be rephrased for better clarity and grammatical correctness.

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Coherence & Cohesion

Lexical Resource

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